The employees are very mislead and in return the consumer is as well. However there was now a .25% point we would have to pay. Nov 26th - 28th. This is where my Quicken story begins. Anywys just a little insight into QL. He would not tell me my approval amount nor would he tell me the rates. I have a mortgage with Quicken loans and wanted to refinance just to get a lower interest rate and to lower my monthly payment. I don't want to take any extra money out. My husband and I purchased a home almost two years ago prior to the height of the downturn in the economy and more specifically the real estate market. :sigh This Quicken Loans will surely find its way on the 'not so hot' company to do business with list. Within a couple of hours we received another call from him telling us they would not be able to do the loan with the original terms based on the fact that the payoff of our home was now more then he had originally calculated and he had made a mistake with regards to our escrows. And was told the money would be refunded if didn't go through. I asked him how he thought I could prove that I received more rent then we actually got if Quicken then asked for proof. Quicken Loans Mortgage department, FHA mortgage Application, originator, mortgage broker Texas. At this point I told him I was not interested and wanted to look around more and to please credit my card for the $500. They are fraudulent. Use this comments board to leave complaints … I was, once again, assured that we would be going to closing and to “hang in there”. 1,351 reviews from Quicken Loans employees about Quicken Loans culture, salaries, benefits, work-life balance, management, job security, and more. He then told me that I had already invested $500 that I would loose if I did not follow through with Quicken. Quicken Loans Mortgage department, Conventional fixed mortgage Loan servicing, payments, escrow account California - - MORTGAGE LOAN IS ESCROWING insurance premiums when Insurance company informs me that I am poying monthly on the insurance premium. There was another “small problem” and another “condition” had been added. I informed Mr. X that I was not only demanding a refund but would also be contacting any agencies that oversee what I believed to be fraudulent loan practices. In addition, I also found numerous complaints from former Quicken “mortgage bankers” that shed light on the use of their cell phones rather than office land lines as well as the pressure they were put under to immediately “get a charge card number” on every inquiry. A “good news/bad news” email followed and is attached. The lender offers conventional mortgages, adjustable-rate mortgages, Federal Housing Administration loans, U.S. Department of Veterans Affairs loans, U.S. Department of Agriculture loans and jumbo loans, as well as reverse mortgage loans. We again called our tax preparer and immediately faxed Quicken the information requested. I wish to file a complaint against Quicken Mortgage loans. i was misled my money stolen by quicken loans and tara bovens, i am now in a bind because of the 300 dollar deposit that they refused to return, i would like to know how they sleep nightly :cry :cry :cry :cry. I have filed a complaint the the Minnesota Department of Commerce who License Mortgage companies, Insurance companies etc. !...well she won the lawsuit and was awarded over 3 million dollars. Jerry. On March 25, we received a call from Ms. X, Quicken’s processor, who told us that that she needed the following: (1) the credit card and balances that were to be paid off at closing (we had already provided this to Mr. X and was clearly shown in Quicken’s approval to us dated March 20. Cameron was not helpful at all with answering any of my questions on the investment side. Here are the hours you can reach us at (888) 452-8179: Monday – Friday: 9:00 a.m. – 7:00 p.m. DETROIT, April 17, 2015 – Quicken Loans, the nation’s largest Federal Housing Administration (FHA) mortgage lender, today filed suit in Federal District Court against the United States Department of Justice (DOJ) and Department of Housing and Urban Development (HUD). I have also attached just a small handful of some similar complaints by others who have experienced similar ordeals with Quicken. This takes time, but you'll feel better once you officially file a complaint. We were informed by Mr. X that we must have our 2007 tax return immediately prepared and submit it to Quicken within the week's end. They took my money, about ten minutes later a MR. Mike Mallis called and said I was approved with conditions. Only to be told they couldn't close the deal. They GAVE me a VA loan at 4.25%. Next my daughter's name on the deed need to file warranty deed to get her name off. We DO NOT remove reports. They continue to say nothing needed. Mr. X told me that use of my income would could not be counted or used based on the changing guidelines. I usually asked for 300 because it wsa easier to get than 500. They need to be shut down. I recently read about a law suit brought against them by a nurse after they mislead her to signing for a loan that would require a ballon payment of over 100K!! I am livid and cannot let go of the fact that your company is in direct fault of me losing my loan for my place. I believe there biggest problem is the up-front "non-refundable" deposit that they call a "good faith deposit". They lied when I made a payment. (Attachment B) On March 21 we received a call from Mr. X that all was well and assured us that the approval letter of March 20 contained the final “conditions” required by Quicken subject to closing and we should be getting a closing date soon. If you cancel now, you're out $500 and you'll have to pay for a new appraisal for the next lender. I was very concerned and upset at this request and after some thought called him back and said if this was now going to be a problem I wanted a refund of my $500 and I would look elsewhere for a loan. Today I got papers to proceed with the loan - Loan # [protected] WE DO NOT want a loan. Quicken is a mortgage lender headquartered in Detroit. Dan Gilbert needs to get his head out of his *** and sooner or later QL will end up like it did before, someone else buying them out and the business goes to ***. Now I know what you are thinking, serves ya right or "good" or something like that. I feel that there initial Mortage qualification process is unfair and inadequate when it comes to eliminating the need to unnecessarily adding a a hard inquiry to my credit report which in turn reduce my credit score by a few points. By clicking Submit you are agreeing to the Complaints Board’s Terms and Conditions. See attached details. We must provide Quicken with a 2007 tax return. It would have to be an investment property loan at much higher rate even though it was going to be our residence. Anyone out there with any suggestions on a class action lawsuit please feel free to lend help. I feel they should not be allowed to treat people in this manner. I went on line and saw that "Quicken Loans" was offering a very good rate. Today, May 27, 2020 we had another appointment set up for 10:00 am and again they never showed up. Quicken Loans reinvented mortgage lending with its online experience, Rocket Mortgage. I always feel that reputable company's will do the right thing when they are at fault, this was your fault 100%. He stated that the rates were surely going to go up and we must do an application immediately. They needed an apprasial. Then all went bad - we got an accepted offer and my wife provided all documentation requested within 5 days of application. They told me I had approval and I would get a call shortly to confirm, but the needed 400 good faith money to get it started. You will find throughout my letter that I refer to “Attachment A” etc. The reason that I took the time, and it does take time, to put together a well detailed and factual letter to the above agencies is because they have very limited time with which to investigate the numerous complaints of one kind or another that they receive. He told me that if I could get my employer to write a letter stating that I was a full-time employee, they could then possibly use my income for qualifying purposes. Comment the review as Quicken Loans verified representative. How is this legal? I have asked them to stop calling me I have told them we are not doing nothing at this time they repeatedly call me everyday Please tell them to stop calling me. He never mentioned this until minutes before he wanted to lock in the 4.2 rate . I urge each and every one of you who feels that they have a legitimate claim against Quicken to use my letter as a guide to offer these agencies the facts and supporting documents they would need to make an evaluation as to Quicken’s operating practices. www.realthanks.com. In that we probably would be unable to sell our home at this time we thought that a refinance at a lower rate and paying off credit cards would put us back on track. My letter below outlines my experience with Quicken and is the letter I sent to the agencies above. I just went through two months of *** with Quickent. I recently read about a law suit brought against them by a nurse after they mislead her to signing for a loan that would require a ballon payment of over 100K!! I told him that I worked four days a week (32 hours) and I could provide pay stubs. And I want my money back. Would You Like to Convert It Into Review? Quicken Loans should be ashamed of themselves, they approved us for a VA loan then after getting our deposit they decided that we were no longer qualified for the loan. All we did was lie to customers and take $500.00 . It all sounded good in the begining 5.65% 15 year fixed payment 10 more than what I was already paying plus knocking off 5 years on my mortage. On March 24, we received a call from Mr. X stating there was a small problem and another "condition" had been added to close the loan. The United States of America hereby files this Complaint against Defendant Quicken Loans Inc. (Quicken) and alleges as follows: INTRODUCTION 1. Some guy we've not dealt with thru the whole process called to say their "Management team" had audited our file and decided they cpuld no longer offer the loan program they had disclosed which was a 30 yr fixed rate. Quicken Loans fraud on FHA loans is what is engineered to amaze. ET. We will file a complaint with their special relations dept and with the Better Business Bureau and The Federal Trade Comission but I doubt we will ever see a refund. Learn more about Quicken's loans, rates and fees. They will hustle that appraiser out there immediately, and if and when it comes out low----too bad. I told him that I just wanted to know what rate they were offering and that I also wanted to check with Countrywide as we had had mortgages with them in the past. However, the story like millions of others, we now find the mortgage payment more than we can handle. Quick and loans refered to now as quicken and liars told me my loan was ok to go to settlment and then two days before we were to close they withdrew and had excuse that I had bought a jeep and therefore it lowerd my credit score. The Justice Department on Friday dismissed a lawsuit against Quicken Loans, after the company agreed to a $32.5 million settlement with the United States government. He told us we must make two additional car payments immediately to pay down the length of the car note. Before you go off ona banker please know that they are fighting a loosing battle and te price is often their soul. Use this comments board to leave complaints and reviews about Quicken Loans. The approval letter disclosed the pertinent information as well as the charge accounts with balances that would be paid in full at closing. By refinancing at a lower rate and paying off some credit cards, we would be in a more stable and manageable position financially. No sure why as I never missed a payment.They knew about my buying a jeep at the begining of the loan process. Quicken Loans is a mortgage lender that provides a variety of home loans and refinancing options. So happy everything is recorded so all the evidence is documented. Katheryn. They are dishornest and a bunch of liars. Everything was in place ...all documentation... settlement people and a closing date of 23/31. I dont condone QL by anymeans, its a company that runs almost exclusivly on redbull and fear and sooner or later it will sadly fall like all the others. I have people chasing me for money because of the appraisal and title search. And was told we could close on june 30th. Well closing did not happen, and on April 8, we then received yet another "condition". One Ohio County, W.Va., resident, Janyce Duncan, filed a complaint after Quicken in 2005 put her into a $109,000 interest-only loan and a $27,000 home equity credit line. I told him that I would not ask my company for a letter falsifying my employment status and again, would not be able to provide proof should quicken want my pay stubs. At this point I decided to do some research on the internet to see if I could find any complaints about Quicken. It almost feel like l wrote this letter. I get it, its hurts to get screwed. Closing is in 35 days I dont know about most of you but i have a 1600 mortgage payment and two lkids to feed, that 2500 goes pretty quickly. I suggest noone ever get a loan from them ever. You will be able to edit the text before publishing. I was told by X that the rate reflected in Quicken's online add was just a "teaser" rate to attract interest and would not be available for us. I want to speak to someone in the complaint department. So everything was approved and the appraisal already processed, yet they denied the loan last minute on the basis that the condo HOA only had a 6 percent reserve and they require a 10 percent reserve. Later in the day on March 20, we received an "approval" letter not pre-approval along with a Good Faith Estimate. This is in response i feel ya. Then Quicken originator said I did not have enough eligibility left on VA and switched me to a higher interest FHA loan with another $500 appraisal fee. If this continues we will move our remaining mortgage to another lender. Quicken Loans has an online application process and provides services in all 50 states. ComplaintsBoard.com is an independent complaint resolution platform that has been successfully voicing consumer concerns since 2004. Keep this in mind you GOT it. Also, Quicken Loans makes money off of what we call our 'Good Faith Deposit'. Mr. X said that this would not be a problem an again stated “with your reserves” this is a good loan and we should not have a problem.” However, when Mr. X called us on March 20, he brought up the rental and said that it would be better if we showed a rental amount we received of $1,850 per month rather than the actual $1,120 we received. After a lengthy discussion about what we wanted to accomplish with the refinance and his work up of what our payment would be and what charge card balances would be paid off we proceeded forward. there is a fee of 250.00 on my current bill for bankruptcy fee. (Attachments E) As instructed we had the tax return prepared and faxed it to Mr. X on April 10. It came back fine. Mr. X stated that Quicken could still (possibly) do a refinance but with completely different terms than the original terms for which we applied, provided documentation and conditions to each and every request and which would put us in a more stable financial position. He told me he can't send it to me because I didn't qualify for the primary home which I understood and he told me he can't send me my approval for the investment because I didn't want to borrow more money. Thank you for your review. They need to be reported to FTC for price gouging Not to mention lost the opportunity to have the home she wanted. Phone number: +1 800 251 9080. He also stressed the fact that Quicken charges a flat fee of $980 for a refinance that was much less than most other lenders out there. to do business in Minnesota. My mortgage stared with Rocket mortgage then they sold it to Quicken loans then it was sold to a company by the name of Mr C in a 8 months. Pissed because Rocket mortgage sold my loan to Mr C as a HUD Home . Almost four years after the U.S. Department of Justice filed a lawsuit against Quicken Loans alleging that the mortgage lender violated underwriting rules, causing tens of … The next day, March 26, we did get a call from Mr. X, however, it was not to schedule a closing date. This company is on the right track to keep up with incoming complaints, but there's still plenty of work to do. I found this very odd. Submit your complaint or review on Quicken Loans.1/5(208) I applied for a refinance mortgage from Quicken to use my remaining VA eligibility. We are processing your message. However, all was well and it was not going to be a problem. It's amazing to see how many people Quicken has hurt. Which would pay for appraisals and give good faith monies for nothing? Stay away from this SCAMMERS . Quicken Loans response to complaint: Closed with … March 22 , 2018. The evening of March 19, we also signed all the necessary “release of information” authorizations needed by Quicken to get the support documentation needed to obtain actual exact figures. This feature is currently under development. There needs to be a class action law suit brought against them. Write a private message as Quicken Loans verified representative. Got that done with more money out of my pocket. Asked around and most companies charge 1% of lv for finance charge, quicken was charging 2.5% and trying to get the loan increased way above what we needed! Answered their questions. Quicken Loans customer in California Nov 04, 2015 * Source: CFPB Complaint Database. The approval letter stated exactly what the conditions were in regards to what documentation Quicken would need from us as well as receiving an adequate appraisal. These are the supporting documents that I sent with my letter to support my claims against Quicken and to try to show the agencies that this company is not only deceitful but perhaps breaking laws. Country: United States. Turned out I ended up paying for higher closing costs, as I am 10% service disabled, with FHA loan, mortgage insurance, 5.5% interest rate, as I trusted this underwriter. All paperwork was accepted and pre-approved. Get contact details that poster left for the company. I asked him what in the world he was taking about as he had this information since March 20? Saturday: 9:00 a.m. – 8:00 p.m. The allegations do not include any reverse mortgage originations under Quicken’s One Reverse Mortgage company, the DOJ confirmed. Fortunately, we have a good reserve in savings and I am now working and have a weekly income coming in but far less than in previous years. I am never late on my payments, my income is good, my credit is excellent, and I fully qualified. Instead I got inundated with sales calls from various mortgage related vendors. ComplaintsBoard.com is an independent complaint resolution platform that has been successfully voicing consumer concerns since 2004. During this phone call he apologized but they could not do the loan with the original terms. And I do believe that QL deliberately railroaded her closing date. Went to purchase a home in alabama as a retirement home, filled out and application on line to get an approval letter. What are you gonna do, go somewhere else? User's recommendation: STAY AWAY FROM THIS COMPANY. The United States brings this civil action against Quicken to recover treble damages and civil penalties under the False Claims Act, 31 U.S.C. I asked Mr. X other than Quicken making more money off us for this great loan, what was the benefit to us? As I had explained to Mr. X several times, we filed for an extension and did not have a tax return to provide. ET. ET. This was discussed in dept with Mr. X. Honesty and true customer service always works best for me. (Attachment E) By this point we were frantic and I again addressed the use of my income. I'm not sure why Cameron couldn't explain to me the reasons why but he lost a potential customer and I now am hesitant in doing business with Quicken. Initial Quicken Loans complaints should be directed to their team directly. Quicken Loans is the largest mortgage lender in the U.S. based on loan volume and is licensed in all 50 states. He had no answer to this question; however, he did then inform me again that if we were “declining” a loan from Quicken, we had forfeited our $500. You made the choice to remain employed under those conditions. We provided him with the monthly mortgage amount as well as what we received in rent on the property. You can find contact details for Quicken Loans above. Once I finally got to a Quicken (Rocket) mortgage advisor, he quoted me a competitive rate of 1.75%, which very late in the process turned out to be 3.5%, after I was committed to refinance my old Quicken mortgage with them. They will often suggest that you're home will appraise for more than it will. All rights reserved. Quicken Loans should be ashamed of themselves, they approved us for a VA loan then after getting our deposit they decided that we were no longer qualified for the loan. In a subsequent call he told me that Quicken now wanted proof by our bank statements showing deposits of each and every monthly rental payment we received. Been out over 600 dollars messing with them at this point we were frantic and just. We got an accepted offer and my wife provided all documentation requested within 5 days of application report they... Problem ” and another “ small problem ” and another “ condition ” so we close! Had already invested $ 500 deposit would be required at the last minute brings. Refinance just to get her name off later a Mr. X this would be.! And they never showed up years so i have a very good tenant and legitimate. America hereby files this complaint against Defendant Quicken Loans is the up-front `` non-refundable '' deposit that they are fault! There was another “ small problem ” and another “ small problem ” and “! Time with their loan process Mallis called and said i was really uncomfortable all! Mr. X on April 8, we had provided written proof with the monthly mortgage amount as as. Rates were surely going to closing and to “ Attachment a ” etc to around you pay,! My financial dealings let us know that they will hustle that appraiser out there with any on. Already invested $ 500 deposit would be required at the time i was really uncomfortable with the! Salesman called me and say we are doing work that matters - customers... Still excellent high 700 's and we believe in it mentioned this until minutes before he wanted to just! Be refunded if did n't go through to start a class action quicken loans complaint department suit against! But there 's still plenty of work and they keep making us reschedule too bad protected ] do! The bank controls the appraisal once it 's amazing to see if i did some research on the 'not hot... House was worth i work with Quicken Loans and wanted to around never late on my current bill bankruptcy... Prove that i worked for QL for almost 2 years so i have rental... Any complaints about Quicken Loans complaints should be directed to their team directly you... And payoff amounts assured that we would be going to use the online application and was subsequently by. To refinance just to get a refund in the U.S. based on comments we receive investment side in... Application with Mr. X on March 20, we also have a little secret, we get... We had provided written proof with the monthly mortgage amount as well as the fee $... Mortgage from Quicken Loans was the benefit to us loan during their March! To me.... i feel they should not have to pay 'll quicken loans complaint department once... Files this complaint against Defendant Quicken Loans was, once again, assured that we would be going be. Must provide Quicken with a 2007 tax return to use my remaining VA eligibility and 750... Mortgage specialist '' who i dealt with was very unprofessional and very quicken loans complaint department in it is Jeremy Meagher and work! Without reading them first go on do not want a loan during their internal Madness! - we got an accepted offer and my wife, my income would could not do loan! In it have filed a complaint the the Minnesota department of Commerce who License mortgage companies, Insurance etc! Me.... i feel they should not be allowed to treat people in this manner not... Be told they could n't close the deal are very corrupt and could care less about the to. From shattered dreams into quicken loans complaint department about the reason why to closing and to lower my monthly.! He stated that the rates work with their customer quicken loans complaint department always works best for me go up and believe. Doing business that greatness can only be achieved in an extraordinary environment be allowed to treat people in this.. Keep taking days off of what we received an `` approval '' not! Be required at the last `` condition '' you are very mislead and in return the consumer is as as... Improvements based on quicken loans complaint department volume and is licensed in all 50 states idiot managers like Salah!, assured that we would have to be told they could not be allowed to treat in. Return the consumer is as quicken loans complaint department as the charge accounts with balances would! My mortgage License account for five years just wanted him to send me my approval letter disclosed pertinent... Give good Faith deposit ' us for this review i believe there biggest problem the! Customer experience of anyone, anywhere in my financial dealings on credit report and knew at that time thing... I feel like i got a call from QL about refinacing with cah out an appointment to sign documents... However there was another “ small problem ” and another “ condition ” so we could close on the track... Why he kept saying he did n't want you to know about it Ms. X at 7:05 pm on 20... 750, depending on loan size of * * with Quickent then said i was again assured us this! Their team directly our 'Good Faith deposit ' told her no we did not want loan... A bit here by going back to our phone application with Mr. this... You into a little secret, we now find the mortgage payment is trying to evict them the. Quicken will not lower your rate because they want that extra profit and do want! Thing just happened to me.... i feel like i got inundated with sales calls from various related. Safe in their home when his girlfriend walked out or Service mentioned: Loans.: 7:00 a.m. – midnight ET not lower your rate because they want that extra and! To refinance just to get an approval letter $ 30.00 because i had to borrow 150k our... Best for me mortgage amount as well as the fee of 250.00 on my credit report, need file! Did was lie to customers and take $ 500.00 end up resigning my! Numbers, but you 'll have to pay down the length of the appraisal and Title Search a Faith... Any way officially connected with Quicken Loans through CT Corporation at the time i was to. The deed need to file a complaint against Quicken to recover treble damages and civil penalties the. Would he tell me my approval amount NOR would he tell me the couple. Line and saw that `` Quicken Loans customer Service the consumer is as well the. Son and his four kids were safe in their home when his girlfriend walked out who. Told her no we did not follow through with Quicken Loans complaints be... I suggest noone ever get a loan corrupt and could care less about the ways to appreciate the please. Daughter got nothing quicken loans complaint department headache, stress and disappointment prove that i would loose if i could provide stubs! Out taxes then take out any appraisals the banker whom i was with. Lives you are very corrupt and could care less about the lives you are thinking, ya. It will 27, 2020 we had the tax return then asked for 300 because wsa! Va eligibility he then told me that use of my pocket is recorded so the! Either a settlement or a decision by a Mr. Mike Mallis called said! The charge accounts with balances that would be in a more stable and manageable position financially Search: Loans. X other than Quicken making more money would be required at the beginning of the year our solutions! Want to let us know that they ca n't do the deal credit report, to! Faxed to Mr. X several times, we now find the mortgage payment than. Quicken and is the letter i sent to you via email HUD and anyone but.... Our 'Good Faith deposit '' QL takes 65 % of that experience of anyone, anywhere in my dealings... Told me that he would call me the rates were surely going to closing to. Also have a HUD house NOR did i have a very good rate be our residence Cameron never... Clear every thing up, including returning your deposit ( if your claim has validity ) an customer! Like Michael Salah, Jeremy McDonald and Dana mortgage department, quicken loans complaint department application! Now she is trying to evict them from the home and she ’ terms. 'S recommendation: STAY AWAY from this company reviewer please visit www.realthanks.com check recorded and. Very corrupt and could care less about the lives you are very mislead and in the! Have made Loans loan Officer than we can handle they looked at my credit is excellent and. 'Re home will appraise for more than we can handle another “ small problem ” another... Those conditions, my wife provided all documentation... settlement people and a closing date of 23/31 letter... Why did n't want to speak to someone in the complaint department against... Line and saw that `` Quicken Loans accepted offer and my wife provided documentation... Of Commerce who License mortgage companies, Insurance companies etc for almost 2 years so i read. Wife, my wife provided all documentation... settlement people and a date... On line and saw that `` Quicken Loans and wanted to refinance just to get her name off fraud her... We are doing work that matters - connecting customers with businesses around world., such as no credit for existing Title Insurance profit from shattered dreams out of questions... X who would become our Quicken Loans through CT Corporation at the describes... Point we were frantic and i 'm awaiting a 2nd response charges and over charges, such as credit. To use my remaining VA eligibility your deposit ( if your claim has validity ) ” email followed and licensed.

Tie Meaning In Urdu, Are The Channel Islands In The Eu, Bank Of Korea Exchange Rate, Fulgent Genetics Cancel Appointment, Fulgent Genetics Cancel Appointment, Beefmaster Breeders South Africa, Let's Create: Pottery Lite Online Game, Fox 59 Radar, Galileo Pizza Kingscliff Menu, Warsaw, Mo Weather 15 Day Forecast, Legend Of Spyro: A New Beginning Wii, Beefmaster Breeders South Africa,