Disclaimer. The result is a shared community of practice. At the end of the first year, the groundwork had been laid for what would become Salesforce’s Trusted AI Principles: a commitment to developing AI that’s responsible, accountable, transparent, empowering and inclusive. Fill out this short listener survey. It involves a cultural shift, design thinking, and engagement with employees, customers, stakeholders, and community. As organizations turn to technology in their response to COVID-19, it’s more important than ever that we continue advancing AI that is safe and inclusive. To do so, she supports employee education, the inclusion of safeguards in Salesforce technology, and collaboration with other companies to improve ethical AI across i… Ethics is quickly becoming a buzz word- whether it is around the use of technology or developing AI solutions. Chief Equality Officer Tony Prophet and April Oliver, Associate General Counsel, Office of Ethics & Integrity at Salesforce. “What happens when AI incorrectly identifies someone in a criminal investigation due to inaccuracies in AI-based facial recognition technology? There are several ways to correct bias in AI. Because while AI ranks atop the most promising technologies of the era, there are also plenty of ways it can go wrong. Get to Know the Salesforce Supplier Code of Conduct ~10 mins. Chief Equality Officer Tony Prophet and April Oliver, Associate General Counsel, Office of Ethics & Integrity at Salesforce. Susan Latham Administrative Support at Genesis10 at DST Albany, NY. Baxter, who at the time worked as a Salesforce User Experience Researcher, was inspired by this vision and began helping Einstein product teams identify potential ethical risks. Here’s a look at how each pillar takes on the challenge of ethical AI: This work began when Baxter began talking with Einstein teams that, like her, were passionate about wanting to build ethics into Salesforce products. Administrators can also select the variables they don’t want to include in their model, to avoid accidental bias. Together, they’d work to identify the risks of these products. You also need to create … Teams needed to understand for each product how to make predictions interpretable for disparate user types to inspire confidence rather than confusion. EMPLOYER / POST JOBS; ... Focus of Role:Ethical AI practices internally and externally through the use of our products. Even at Salesforce, practitioners like Yoav Schlesinger, the company's principal of ethical AI Practice, worry about imposing an "ethics tax" on their teams — an ethical requirement that might call for "heavy lifting" and would slow down their process. You also need to create … Ethics, Guns And Money: Why Salesforce Is Capitalism At Its Best. Implementing ethics in AI is technically complex to design and build and so we need to ensure everyone knows how to do it. Ethics can help us uphold the law and fill the gaps where the law is silent.” To fill those gaps, organisations must set ethical parameters that govern how they develop and use AI-based technologies. Add to Favorites. The rush to make AI a self-service endeavour, to make it available to a broad swath of business users, may carry unanticipated legal exposure for companies unprepared to protect AI from human bias. At Salesforce, we explore the responsible creation and use of AI to bring awareness of key issues to internal employees, customers, and the public alike. In this blog post, we share early lessons In the future, Baxter predicts more global policies that will help companies define ethical AI and guide them in creating responsible technology. Our Salesforce Research team is inviting submissions from university faculty, non-profit organizations, and NGOs to apply for our Salesforce AI … These programs are designed to empower the entire organization to think critically about every step of the process of building AI solutions. “By rooting our approach in our core values — trust, customer success, innovation, and equality — we hold ourselves accountable for the technology that we are creating and implementing at Salesforce and beyond.”. Implementing ethics in AI is technically complex to design and build and so we need to ensure everyone knows how to do it. Suzanne Yuen, Director of Data Science, Salesforce.org; Amy Chou, Corporate Partnerships Manager, AI4ALL; Kathy Baxter, Architect, Ethical AI Practice, Salesforce; Tuesday, March 19 Broadcast Event: Higher Education in an AI-Powered World: 11 am PT … That’s why Salesforce sees ethics as foundational to AI — and why we’re sharing a closer look at how we infuse an ethical process into How do we make it as easy as possible for our customers to do the right thing, and to make it as hard – or even impossible – for them to do the wrong thing?,’” Baxter explains. Add to Favorites. Published: July 10, 2019 As a discipline, those of us working on ethical or responsible AI, are learning together how to translate ethical principles into business practices that work for each of our organizations. As AI becomes more prevalent in the enterprise, Ethical AI is becoming the new imperative in digital transformation. Our mission is to support AI that respects human rights and helps all of society, not just some of it. These best practices will be leveraging research in the policy and ethics space. #ethics. For example, one common insight was that customers needed to understand why the AI made the recommendation or prediction that it did in order for it to be trusted. Einstein is Salesforce’s AI platform. Walter De Brouwer, CEO of Doc.ai — a company building a medical research platform that addresses the issue of data privacy with federated learning — talks about the complications of putting data to work in industries such as healthcare. “Einstein, the first comprehensive AI solution for CRM, will give our customers the ability to experience the power of AI right inside the applications they use everyday,” said Benioff. Kathy Baxter Architect Ethical AI Practice, Salesforce As an Architect of Ethical AI Practice at Salesforce, Kathy Baxter develops research-informed best practice to educate Salesforce employees, customers, and the industry on the development of responsible AI. Salesforce's Trailhead education platform continues to receive new learning modules, with AI ethics at the forefront in the latest update. Dreamforce 2019: Salesforce wants ethics … Evidence over growing concerns about ethics and AI. While ZIP codes may be a helpful variable for a college admissions office with a mandate to admit in-state students, ZIP codes, if used by a bank to determine eligibility for a loan, could result in bias against a certain race. Before long, Salesforce broadened its focus on ethics, founding its Office of Ethical and Humane Use. Baxter spoke with AI Podcast host Noah Kravitz about her role at the company, a position she helped create as the need for AI ethicists became apparent. From prototyping to production and then product, the DSRB helps gauge whether teams are effectively removing bias in training data, understanding where any unintended biases may have crept in, and mitigating possible scenarios in the future. This is what drives me as the Architect of Ethical AI Practice at Salesforce. Now, with AI systems, we have the chance to bake fairness into the design and improve on existing practices. Another ethics checkpoint is the dedicated Data Science Review Board, which encourages and enforces best practices in data quality and model building across the organization. Sell Your Services ~10 mins. The most recent example of this is the publish of Salesforce’s AI Economist research where Baxter engaged external experts prior to publish. Architect, Ethical AI Practice At Salesforce, Yoav helps instantiate, embed and scale industry-leading best practices for the responsible development, use and deployment of AI. Salesforce has also started publishing model cards for global models, which are models that combine data from multiple sources to create a predictive model that can be used by many customers. This includes making edits to the training data or editing the model itself (for example, not using race or gender as a factor). Einstein for Sales Cloud, on the other hand, is often used by sales reps without a background in data science or statistics so they might be overwhelmed by the level of detail shown to Einstein Discovery users. As we see great progress in AI and its applications, we’re looking for diverse individuals with innovative ideas who can join us in improving the state of the world. Published: August 6, 2019 Earlier this year, Danielle Cass and I ran a workshop with 23 ethical AI practitioners from 15 organizations and shared out insights of what they are doing that has been successful and the open questions or challenges they are working through. Senior Program Manager, Ethical AI Practice - Salesforce Research - Palo Alto, CA. Baxter notes a key part of the employee-engagement strategy is involving internal and external experts in conversations, so that employees are challenged by a mix of perspectives. Ethics and Integrity for Salesforce Partners. Salesforce is integrating ethics and values into its use of AI, day-to-day decision making processes, and to connect with customers. Investments in AI should be accompanied by funding for research to ensure AI’s beneficial use and tackle thorny questions as they relate to computer science, economics, law, ethics, and social studies, such as: To explore this critically important topic, I spoke with a major thought leader in AI: Kathy Baxter, Principal Architect, Ethical AI Practice, Salesforce.In a wide ranging conversation, Baxter provided insight on the following: Being of benefit: AI technologies should benefit, empower, and create shared prosperity for as many people as possible. How do they impact customers and society? The company implements in-app guidance through a feature called Einstein Discovery. To do so, she supports employee education, the inclusion of safeguards in Salesforce technology, and collaboration with other companies to improve ethical AI across industries. Albany, New York Metropolitan Area. Salesforce is looking for a thought leader to join our Ethical AI Practice team to implement best practices that guide and inform all participants involved in the creation and use of AI within Salesforce technology. Companies must recognize the unintended effect. For example, algorithms can perpetuate harmful stereotypes if left unchecked, which is why Salesforce Einstein, our artificial intelligence platform, has features baked into the platform that help users identify and remove these predictions. To do so, she supports employee education, the inclusion of safeguards in Salesforce technology, and collaboration with other companies to improve ethical AI across industries. These best practices will be leveraging research in the policy and ethics space. I don't have my résumé at hand, remind me later. 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