DONWEG8, thank you for your time and patience. Then press the star key (*) 3 times. If your iPhone is connected to the Internet, through Wi-Fi and/or a cellular connection, transcription will not work. ; Tap Menu. Are you using the Apple application to listen to voicemails or the Verizon application? However, a lot of the time the problem is really caused by a software issue on the iPhone itself. 1. I too will post when I hear back from Apple! I noticed that both my wife's phone and my own we're no longer displaying the transcriptions for the voicemails. Check your Internet connections. ; Once your voicemail is set up, and you've added Voicemail to Text for iPhone, you'll automatically start receiving your voicemail messages as text messages that you can view in the text messaging app. I know you want full access to the voicemail feature you are paying for. Are you using the Apple application to listen to voicemails or the Verizon application? This may fix the issue of voicemail not working on your device. Open the AT&T Visual Voicemail app. Why won't anyone from  Verizon address this, obliviously it's an issue with the carrier! You will see all the open app cards. Tap the app, then tap force stop , then confirm . I came to this thread to find answers which unfortunately none of this worked, so what I did was attempted to change my voicemail password by going to setting> phone>Change Voicemail Password. If Voicemail Transcription is not working on your iPhone, check to make sure your phone is running the latest iOS update. Android devices do qualify for Premium Visual Voicemail, but that no longer includes transcribed messages. When voicemail is not working on your iPhone, a lot of people assume that there’s a problem with their wireless carrier, so they immediately call Verizon, AT&T, T-Mobile, or another carrier’s customer support hotline. It's like the feature isn't even there. I don't want to pay to have my voicemail transcribed and sent to me via text, i want the basic iOS app to work as intended. Life doesn't always slow down long enough for you to listen to a voicemail. To check your connection, open Safari on your iPhone and type macreports.com in the address bar and tap Go. There are no real settings, it just works most of the time. I completely wiped and restored my phone and set it up as a new phone and it's still not working. Go to the Phone app, then tap the Voicemail tab. However, there is no evidence on the Verizon Wireless web site that his phone does not support this capability. Here we’ve rounded up 8 tricks or tips to fix voicemail won’t work on your iPhone in iOS 14/13, hopefully, these will help you out as soon as possible. Reset Network Settings. If this is not what you are using please clarify. I'm not sure if you've gotten your visual voicemail to work, but I had the same problem when switching my SIM card back to my Verizon SIM. This ensures others can benefit from our conversation. I switched from at&t with 4 phones. I have the same issue, sounds like the same situation. We enabled Premium Visual Voicemail on my son's Moto X Pure Edition phone tonight. The Verizon Wireless Web site states that this is a feature of the Premium version of this feature: However, we have not been able to get the transcription service to work. We called Verizon customer support, and the nice representative guessed that maybe this feature is not supported on his phone. I have an open ticket with Apple as well, hopefully next week the engineers at Apple can remedy this crisis. Fix: Verizon Visual Voicemail not Working If the issue is with your Computer or a Laptop you should try using Restoro which can scan the repositories and replace corrupt and missing files. I had to get a new phone to switch to Verizon, did so, ported the number, and now I don't get the transcriptions at all. So i just made the switch from AT&T to Verizon. Don't set up or pay the $2.99 Verizon transcribe service. This feature, called visual voicemail, has been on the iPhone since day 1, and is still not often found outside the iPhone ecosystem. For clarification, this is the transcription in the iOS 10 phone app, not the Verizon voicemail transcription feature. Thanks in advance for your help with this! This morning, 3/23, voicemail transcription is now working again for me. While the iPhone’s Visual Voicemail sometimes works with the different Tracfone brands, they do not seem to officially support it. If you have Visual Voicemail on your Note 10+, you should be able to tell if the device can transcribe voicemail by doing this:. Create a voicemail password, then tap Done. Make sure that your iPhone is connected to the Internet and then test to see if voicemail transcription starts working. I hadn't received a voicemail between 12/27 and 2/11 so I don't know when it stopped working, but I did an erase and restore from backup on 11/5/16 too and a voicemail I … How voicemail transcripts work on iPhone It's not cheap but the accuracy is way better than automatic transcription because humans do it. I reset my network settings, and nothing. ; Tap the Voicemail tab and follow the prompts. However, whenever i get a new voicemail now, i do not get the transcription. Update to the latest iOS version. I got the exact same phone (iPhone 7 Plus in Jet Black) and i even ported over my number. Visual voicemail simplifies your communication by sending a list of your phone messages to a preferred device. Got a Like for iPhone voicemail transcription not working. You do not need the $2.99 transcribe plan for your iPhone. Once you access your voicemail, press 1. It is not sent as a text message. Same problem here, as well as horrible service everywhere. My phone is currently updated to iOS 10.2.1 and Apple couldn't find an issue, they said it was a carrier side issue! If my response answered your question please click the 'Correct Answer' button under my response. It is a transcription directly in the Verizon Voicemail app and it is only the first 45 seconds of the voicemail that is transcribed. Did you get anything fixed? Thanks in advance for your help with this! Enter your password again to confirm it, then tap Done. How can i get this basic feature working? At first glance, it seems unrelated, but Siri’s voice-recognition is a crucial tool for voice-to-text transcription. Flick or drag the Phone app card to top to force quit it. I'm having the same issues! Important calls can often slip through the cracks. Check your cellular network connection and try to call someone. Then you can check the following tips to fix iPhone voicemail quickly. Read on another forum that Apple initiated a server side fix which took effect on 3/22 which would require restarting your phone to take effect. Is the email account associated with the phone getting emails with the voice transcription? I had to get a new phone to switch to Verizon, did so, ported the number, and now I don't get the transcriptions at all. If you turned off Siri on your iPhone, that may be why voicemail-to-text transcription is not working. Now we'll need to locate the Visual Voicemail App. It is a transcription directly in the Verizon Voicemail app and it is only the first 45 seconds of the voicemail that is transcribed. iPhone voicemail transcription not working, Re: iPhone voicemail transcription not working, Sinplynando, we appreciate you joining our family, and we're going to work with you to get this resolved. One of iOS 10’s new features, visual voicemail, hopes to expand the easiness of voicemail on iPhone even further, with voicemail transcripts. Are you using the Verizon Voicemail app from the Play Store? Turn on Siri in the Settings. It's amazing how Verizon has no clue how to fix this issue. This works in most cases, where the issue is originated due to a system corruption. Siri might be responsible for your voice-to-text problems. Which would lead me to believe that that is NOT sent via text message. Tap Set Up Now. Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. I was asked to restore my phone to factory settings for testing purposes For the next 24 hours. ... reliable text transcription delivered to your voicemail app or text messaging stream. Verify your device has a data connection–transcription only works when data is on (either WiFi or cellular/mobile) Try connecting with cellular data instead of WiFi or … Force Close and Reopen the Phone App. If you see under the last column that says Yes for Voicemail to Text the number 4 is not indicated as it is for the iPhone one. If the site loads, … I'm most definitely NOT a VZW employee. Got a Like for Re: iPhone voicemail transcription not working. Scroll down to find the Visual Voicemail App. 3. at&t it worked seamless. ‎03-09-2017 11:04 a.m. Got a Like for Re: iPhone voicemail transcription not working. Also, the transcription is never very accurate. Long story short I'm having the same problem I switch from AT&T to Verizon. The rest of the Premium Visual Voicemail features appear to work fine. Here's how to use the voicemail-to-text feature known as Visual Voicemail on your iPhone. We'll also go over what to do if Voicemail Transcription is not working on your iPhone. The voicemail to TEXT MESSAGE (as I am reading the chart) is only on the iPhone. You have to turn on Siri to get Voicemail transcription. It's like the feature isn't even there. Dial *86 on your iPhone and enter your voicemail password pin. Can anyone provide instructions for how to get the Voicemail to Text message feature to work? To force close the Phone app, on iPhone X and later swipe up and hold. To set up your voice mailbox: On your phone, tap the Phone app. If a post answered your question, please mark it as the answer. When I get a solution from the engineer and how to remedy the situation I will post back. It will reset your iPhone network to the factory setting, but will not erase … Android supports voicemail transcription but it may be sent as an email, not a text message. We specifically ordered the Premium version so that his voicemail messages would automatically be transcribed to text and then sent as text messages to his phone. When that message appears the play back triangle and the message bar are grayed out and the message length shows 0.00 to 0.00 even though the caller has actually left a message. You'll typically find it under: settings: then Apps or Applications. ; Tap Transcriptions to turn transcriptions on or off. We have a visual voicemail option in which you receive your messages in the form of text for a cost but this can be opted out of. It was right after that that I first tried testing voicemail and noticed transcription didn't work. If an app isn't available on your Home screen, swipe left to access the App Library. That's why Verizon's premium voicemail products allow you to have your voicemails transcribed and delivered as texts so you can read on the go. Just follow the steps under "Using Visual Voicemail #8 here > http://vz.to/2kMTsb7 If this is not what you are using please clarify. But, it works good enough to get the gist of a message without having to hear the audio of it first. This will -not- delete any voicemail messages; it will only reset the app itself. Transcribed voicemails will be sent as an SMS 5. Messages go to text and email. It does make checking your messages much easier though. -- Not Available 1. ‎03-14-2017 12:29 p.m. Got a Like for Re: iPhone voicemail transcription not working. Also, the transcription is never very accurate. MarcusS_VZW Follow us on Twitter @VZWSupport If my response answered your question please click the 'Correct Answer' button under my response. Hello, @hlsingler, Thank you for reaching out. Voicemail transcriptions on my iPhone 7 Plus worked fine there. After that, relaunch it. I ported my number over from AT&T. When I get voicemails about 50% of the time I get a message on the voicemail screen of my Iphone 6S that says "Transcription not available". Go through Appk support or go to Apple store to get the transcription problem fixed. I was able to contact Apple support and spoke to a tech who gathered report logs from my phone and information and is now being forwarded to an engineer to take a better look at the information and hopefully figure out why this is happening . Same issue here as well! I have the same problem. This transcription is handled by Apple for free independent of Verizon. We have a visual voicemail option in which you receive your messages in the form of text for a cost but this can be opted out of. ; If you don't see the option for transcriptions, go into About and let us know which OS it's running. ‎08-10-2020 06:35 p.m. Posted iPhone voicemail transcription not working on iPhone 7. ‎02-22-2017 10:20 a.m. Note: If you do not remember your voicemail pin password, call Verizon. Also are you attempting to get the voicemails with an active 3G/4G cellular data connection? It worked fine when i was on AT&T! It also provides a transcription of each message that can be sent via text message or email, and allows you to prioritize and archive your messages as you choose. We have 4 brand new iPhone 7's with this issue. I have two iPhone 7 that were previously on AT&T and the transcription voicemail worked perfectly. For clarification, this is the transcription in the iOS 10 phone app, not the Verizon voicemail transcription feature. IPhone 7 plus ported from AT&T running iOS 10.3 beta 7. Long story short I had to buy new phones for them to work on Verizon's network. I restored from a backup and my voicemail were all still there (including their transcriptions in the phone app). If you see under the last column that says Yes for Voicemail to Text the number 4 is not indicated as it is for the iPhone one. Voicemail Transcription: Discreetly read voicemails without listening to them 2. All of my old voicemails are now transcribing. On iPhone 8 and earlier double press the home button. Before using Voicemail to Text, make sure you have set up your voice mailbox. This ensures others can benefit from our conversation. You can subscribe to Voicemail to Text via My Verizon. ; Tap Settings. Also Read: Fix iPhone Won’t Delete Voicemail Messages > Fix iPhone Voicemail Not Working. Sinplynando, we appreciate you joining our family, and we're going to work with you to get this resolved. Verizon Tech support called Apple Tech support and found out that Voicemail transcription is related to Siri. We use a service called Talkscribe. It is not sent as a text message. Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. Smh! Caller Dependent Greetings: Create personal greetings for a caller or a group of callers 3. The feature is still in early beta stages, meaning that not everything will transcribe as clearly as you may want. Your iPhone will immediately hang-up and this will reset your voicemailbox. 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